FAQ

Where can I look for information on the order I placed?

Your Order Confirmation email contains the details of your order, including the order number. You also get a tracking number from which you can track your order.

What should I do if my credit card payment is incorrect?

If an error occurs while using a credit card to check out, you can go back and place the order again and cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please get in touch with us for assistance.

How can I cancel or change my order?

You can contact our online customer service by email.

Do you guarantee my privacy?

Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee the absolute privacy of customers. We do our best to ensure your confidentiality.

How long does it take for the parcel to arrive?

After placing the order, we will process and ship it within 72 hours. The logistics are usually 3-4 days.