Refund and Returns Policy


We offer a 90-day warranty on all electronic products from purchase. The product warranty covers mechanical and electrical failure, but the warranty lasts for 90 days and does not cover cosmetic damage, general wear and tear, or accidental/liquid damage.

The warranty does not cover failure due to accident or misuse.

Any visible external signs of damage or misuse on a product will void the warranty on that product.

If you purchase a product beyond our 90-day warranty, we recommend that you contact the manufacturer directly. Most electronic products come with a one-year manufacturer’s warranty.

Change your mind?

All orders can be returned to us within 14 days of purchase.

If you change your mind and wish to return an item, you may do so within 14 days from the date of purchase. In this case, the returned product should be sealed in the original packaging and unopened. If you are returning an item worth over £50, it is recommended that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item.

We cannot accept returns once the seal on a vape juice has been broken.

Lost items

If you need items added to your order, we strongly recommend rechecking the complete order, checking all corners of the box, and the packaging materials used. Often, missing items can be found in the original packaging.

We must be notified within three days of receiving any order errors or missing items.

If items are confirmed to be missing from an order, we will conduct a full internal investigation. This includes checking all warehouse evidence records and raising a dispute with the delivery courier. We may take up to 5 working days to complete the investigation before sending a replacement item.

Defective or damaged items

Please notify us immediately if the item you receive is damaged in transit. We will advise you on the next steps, and you may be eligible for a replacement or refund.

Damaged and defective items must be returned to us for inspection by our technical team.

If an item is not returned in its original condition, we reserve the right to refuse the return or provide a partial refund based on our assessment.

If there are signs of cosmetic or accidental damage, we may refuse the return and send the item back.

The buyer is responsible for any damage during shipping caused by improper packaging. It is recommended that photos be taken before sending the return.

We do not accept returns on clearance products, and our warranty does not apply to such items.

We will try to repair the defective product and resend it. If it cannot be restored, we will provide a replacement or refund.

Reviewing the product and arriving at a solution may take up to 7 days.

If the product is tested and confirmed to be defect-free, we reserve the right to resend it.

It is strongly recommended that products deemed defective by third-party customers be inspected before being returned to us.

If a customer has a question about returning an item, a refund or exchange may be refused until the product has been carefully inspected. Let the client know about the process so that we have sufficient time to investigate on your behalf.


For refunds on defective, returned, or lost items, we prioritize offering gift cards that you can redeem online with your next order.

Alternatively, we can refund the amount to your original payment account; this process may take up to 5 working days.

Refunds for orders paid by bank transfer will only be issued through gift cards.

Gift cards must be used within six months of the issue date.